You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there RoA123 - thanks for posting in our Community and sorry to hear about this.

     

    Can you please clarify what plan you're on at the moment and if you've tried following these steps?

     

    Also, did you upgrade through the website in the first place or via the app store on a mobile device?

     

    Let me know more and we'll take it from there. 

     

    Thanks!

  • RoA123's avatar
    RoA123
    Explorer | Level 3
    2 months ago
    I was on the “Essentials” plan, but changed to the “Basic” plan. Thanks
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      I see, thanks for clarifying that for me RoA123 

       

      Would it be OK if we sent you an email to have a further look internally at this point then? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey RoA123, I hope it's okay for me to jump in here.

     

    Before we send you an email, can you let us know if you've already reached out to our support team about this or about the cancellation on your end?

     

    If so, can you send us your ticket number, so we can take a look?

    • RoA123's avatar
      RoA123
      Explorer | Level 3
      2 months ago

      I did not reach out to the support team, i could not find it on your site.

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