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Youssef Mourra's avatar
Youssef Mourra
Explorer | Level 4
5 months ago

How do I cancel a Business trial?

I did not request a Business Trial but someone I know did and inadvertently, I accepted the invite. I now have my personal account demoted below his new accidental Business Trial. I want to go back to how it was before this happened. Can anyone help? I'm very nervous as it currently stands.

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  • Rich's avatar
    Rich
    5 months ago
    Youssef Mourra wrote:

    ... I accepted the invite. I now have my personal account demoted below his new accidental Business Trial. I want to go back to how it was before this happened.

    You need the team admin of the Business account to convert your account back to an individual account. Make sure they don't just remove you from the team as doing so would delete your account.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    Youssef Mourra wrote:

    ... I accepted the invite. I now have my personal account demoted below his new accidental Business Trial. I want to go back to how it was before this happened.

    You need the team admin of the Business account to convert your account back to an individual account. Make sure they don't just remove you from the team as doing so would delete your account.

    • Youssef Mourra's avatar
      Youssef Mourra
      Explorer | Level 4
      5 months ago

      Thanks Rich. That makes perfect sense. I will speak to him today. Cheers.

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