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Forum Discussion

eurochina's avatar
eurochina
Explorer | Level 4
9 months ago

How to cancel Dropbox Sign plan?

I don't see a way of cancelling a Dropbox Sign subscription on the Dropbox Sign home page under Profile, nor is it possible on the Dropbox home page under 'Settings' --> 'Plan'.

Dropbox just charged me 127.42 on Friday but my basic plan showed a grey and I cannot click on it.

I hope someone can help me here.

Thanks

cancellations
downgrade
Dropbox Sign
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey eurochina, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know!

    • eurochina's avatar
      eurochina
      Explorer | Level 4
      9 months ago

      hi. Mark, Thanks! But I still cannot find it. I logged in using my dropbox account and then there shows the signature. I cannot find the cancel section. 

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