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Forum Discussion
I’ve been charged £88.55 but I have a free account
Hello! I’ve been searching around and can’t figure out how to contact Dropbox as I’ve been charged £88.55 for a subscription but I have a free basic account. I can’t access the contact links as I dpnt...
Hannah
Dropbox Staff
Dropbox StaffWelcome to the Dropbox Community, Katrina.
I'd first suggest using our payment lookup tool, to see if you can locate the account associated with the charge.
If you see that it's not an account you own, you can contact our support team, by following these steps:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let us know when you have a ticket number.
Thanks.
- Hi Hannah I went into that tool and the payment has been taken through PayPal - I clicked submit billing request as it says but feel like I’m going around in loops - it’s very confusing
- Hannah
Did you receive a ticket number in your email, Katrina?
- Got an email basically saying use the community support - no ticket number on the email
- Nancy
- Oh yes please! I’d really appreciate that! I’m wondering is there a mix up wort a previous account that I had that I did pay for and I was so sure it was cancelled/changed - I looked back at my PayPal and I was charged last year too I thought I had it all sorted 😰
