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Forum Discussion

Katrina 's avatar
Katrina
Explorer | Level 4
2 months ago

I’ve been charged £88.55 but I have a free account

Hello! I’ve been searching around and can’t figure out how to contact Dropbox as I’ve been charged £88.55 for a subscription but I have a free basic account. I can’t access the contact links as I dpnt...
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Welcome to the Dropbox Community, Katrina.

 

I'd first suggest using our payment lookup tool, to see if you can locate the account associated with the charge.

 

If you see that it's not an account you own, you can contact our support team, by following these steps:

 

  1. Open a private browsing/incognito window and go to this page.
  2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  3. Fill out the rest of the form.
  4. Click "submit".

 

Let us know when you have a ticket number.

 

Thanks.

Katrina 's avatar
Katrina
Explorer | Level 4
2 months ago
Hi Hannah I went into that tool and the payment has been taken through PayPal - I clicked submit billing request as it says but feel like I’m going around in loops - it’s very confusing
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Did you receive a ticket number in your email, Katrina?

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