You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Katrina 's avatar
Katrina
Explorer | Level 4
2 months ago

I’ve been charged £88.55 but I have a free account

Hello! I’ve been searching around and can’t figure out how to contact Dropbox as I’ve been charged £88.55 for a subscription but I have a free basic account. I can’t access the contact links as I dpnt...
cancellations
Payments
Katrina 's avatar
Katrina
Explorer | Level 4
Got an email basically saying use the community support - no ticket number on the email
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Katrina! Can we go ahead and log a ticket for you then? We can send it to the email address you see here.

  • Katrina 's avatar
    Katrina
    Explorer | Level 4
    2 months ago
    Oh yes please! I’d really appreciate that! I’m wondering is there a mix up wort a previous account that I had that I did pay for and I was so sure it was cancelled/changed - I looked back at my PayPal and I was charged last year too I thought I had it all sorted 😰
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the cooperation Katrina  

       

      I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

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