You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I already unsubscribed but got charged. I need a refund.
Hello,
I managed to cancel by subscription to which I subscribed for a yearly membership but now I want a refund because I don't use the service and I subscribed by accident. Please help! This has been super frustrating! Could I email or call someone?
- Rich
Super User II
1874988 wrote:
... I want a refund because I don't use the service and I subscribed by accident.
You can try contacting Support, but in most cases, payments for Dropbox subscriptions aren’t refundable.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you Rich for your quick reply. How about if I call Dropbox and speak to someone? I called about five times and could not find a way to speak to anyone. Could you help with speaking to someone by phone?
- Rich
1874988 wrote:
How about if I call Dropbox and speak to someone? I called about five times and could not find a way to speak to anyone. Could you help with speaking to someone by phone?
Dropbox does not have incoming phone support. The only phone support available is for Business teams accounts, and it's handled via a callback initiated through the team's Admin console. There is no phone number to call.
Opening a ticket using the steps I listed above is the only way to contact Support for situations like this.
