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psbnmc's avatar
psbnmc
New member | Level 2
11 days ago

I cancelled my subscription before my annual renewal. Will my credit card be credited?

I just canceled my subscription before the new year.  Will my credit card be  credited?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    psbnmc wrote:

    I just canceled my subscription before the new year.  Will my credit card be  credited?


    No, you will stay as a paid user until your account downgrades 

    • psbnmc's avatar
      psbnmc
      New member | Level 2

      My subscription ends effective the end of November.  I was billed for the next year though?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        psbnmc wrote:

        My subscription ends effective the end of November.  I was billed for the next year though?


        Typically speaking, if the charge has already gone through then a refund usually wouldn't be available. Subscription fees for Dropbox accounts are non-refundable.

         

        Expand the Billing History section on your Billing page. Take a screenshot of the last two years and post it here, being sure to mask all private information first. It would look like this:

         

         

         

         

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