You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I cancelled my trial but got charged for the annual subscription. How to cancel and get a refund?
I cancelled my free 30 day subscription and deleted my account. I was charged the annual fee and I logged back in and the account is still there. I can’t find any way to cancel this subscription
I have tried the instructions and there is no where that provides an option to cancel my subscription and says I have the basic free plan but they still charged my credit card. Who can I contact to sort this out?
Mark
Super User II
Super User IIIf it says you are on basic you have 2 accounts and have not cancelled the upgrade on the correct one.
Have a look at https://help.dropbox.com/billing/find-credit-card-charge to find which account you have upgraded.
- Thank you,, you are super helpful - I’ve found the account and will keep trying to cancel the subscription. Is there someway to connect with Dropbox and explain to try and get a refund?
- Mark
Log on to the account at www.dropbox.com and you can then contact support at www.dropbox.com/support.
