You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I can't access my account in order to cancel my plan. Can you help?
Hello,
I had created a dropbox account with a business email address and had upgraded it to a paid plan. This email address is no longer existing.
The problem is now when I try to log into the dropbox account (I know the credentials) to cancel the subscription plan, it asks for a verification code that it sends to this no longer existing email address... so there is no way for me to verify to log in and cancel the dropbox plan.
I need help!
Thank you in advance,
- Megan
Dropbox Staff
Hi bet harp, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
The support page is not helpful. I would like to speak to someone over the phone about how to get access to my account so I can delete it. Please email me at [email removed as per Community Guidelines]
- Mark
Super User II
I would like to speak to someone over the phone about how to get access to my account so I can delete it
That isnt possible. There is no phone support unless you are a paid for Business user.
The link works perfectly if you follow what Megan said and make sure you are not logged in - even here, using an incognito window works best.
Also putting an email on a public forum is a sure fire way to be scammed and spammed. I've removed it for you.
