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Forum Discussion

YourPrintableParty's avatar
YourPrintableParty
New member | Level 1
2 days ago

I upgraded plan, but my plan remains the same.

I upgraded my plan to Plus, but I still only have 2GB storage space. Does anybody know how long it takes before the storage updates?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    YourPrintableParty wrote:

    I upgraded my plan to Plus, but I still only have 2GB storage space. Does anybody know how long it takes before the storage updates?

    Usually instant, but if the payment method was a bank transfer it could take a couple of days for funds to clear.

    What was your payment method?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey YourPrintableParty, let's jump right into this!

        Is it possible that you're paying for a different Dropbox account than the one you mainly use?

        Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

        Would it be OK with you if we sent you an email to have a further look internally?

        Let us know and we'll use the email address that's linked to your profile here, on our Community. 

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