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Forum Discussion

avikerem's avatar
avikerem
Explorer | Level 4
2 months ago

I can't cancel my Dropbox Essentials plan

Hi

I am on a basic free account established on a laptop about a month ago.

and I got a renewal waning.

I followed the instructions for cancel and looked for a cancel subscription button on the manage subscription screen but can't find it.

please help me cancel my subscription

Thank you

 

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cancellations
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  • Jay's avatar
    Jay
    2 months ago

    Hi avikerem, this might be the same email according to Gmail, however, for Dropbox, these would be two entirely different accounts. 

     

    Please attempt to login to Dropbox using the other email address with the dot in it to see if this is another account you own, with files in it as well that you might not be aware of.

     

    Please let me know if you require any further assistance.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Its one of two things avikerem - and thanks for the images, they really help!

     

    Your paid account is NOT on the email you are logged in with (so check the email the notification came to) OR its a spam email. 

    • avikerem's avatar
      avikerem
      Explorer | Level 4
      2 months ago

      Dear Mark,

      it is the same email address. Using hypothetical email address example just to clarify the point John.Dow@Gmail.com is the same Email address as JohnDow@Gmail.com

      The . (dot) is parsed out by Gmail and does not effect the Gmail Address Name Server.

      However your other point is convincing me that I am a victim of a scam and therefore for security reason I will cancel that Credit Card.

      Thank you very much for your help

      Avi Kerem

    • avikerem's avatar
      avikerem
      Explorer | Level 4
      2 months ago

      Dear Mark,

      it is the same email address.

       

      Using hypothetical email address example just to clarify the point xxx.yyy @ Gmail.com is the same Email address as xxxyyy @ Gmail.com

      The . (dot) is parsed out by Gmail and does not effect the Gmail Address Name Server.

       

      However your other point is convincing me that I am a victim of a scam and therefore for security reason I will cancel that Credit Card.

      Thank you very much for your help

      Avi Kerem

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi avikerem, this might be the same email according to Gmail, however, for Dropbox, these would be two entirely different accounts. 

         

        Please attempt to login to Dropbox using the other email address with the dot in it to see if this is another account you own, with files in it as well that you might not be aware of.

         

        Please let me know if you require any further assistance.

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