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jbrazier's avatar
jbrazier
New member | Level 2
3 months ago

I can't see the Billing tab under my Admin Console, even though I'm a team admin.

I am the team Admin on our account and I cannot see the Billing Portal in the Admin Console.    Any suggestions?   
Admin Console
Billing
dropbox business
Payments
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @jbrazier! Thanks for posting this on our forum today. 

 

Were you able to see the Billing tab under your Admin Console before? 

 

Is there another admin on your Dropbox team that can properly access the Billing tab? Is it possible you have a limited set of permissions on the team based on what's described here? 

 

I’d also like a screenshot of what you see on this page, so that I can check your exact plan and see what else may be happening. 

 

Let me know when you’ve got more info.

  • jbrazier's avatar
    jbrazier
    New member | Level 2
    3 months ago

    So I am a "Team Admin" which means that I can  "Manage everything and access all permissions"

     

     

     

     

    That link you sent states that Team Admins can view billing. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey @jbrazier, let me jump in here too! 

       

      Have you tried directly contacting our Support about this? I'm suggesting that, since they'd have more visibility to account specific info, in order to assist and guide you.

       

      Also, is it possible that your billing is externally handled? 

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