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Forum Discussion
Seejay1964
4 months agoExplorer | Level 4
I downgraded from Plus to Basic but I've been charged
I downgraded from Plus to Basic, but forgot to disconnect my credit card from my PayPal account for Dropbox. I've been charged €199.88. can this be rectified? TIA This is the PayPal transaction ...
- 4 months ago
Hey Seejay1964! Please check my email and reply to it, when you can.
jsjones
New member | Level 2
I also downgraded to the basic plan and my credit card is still being charged. I've been charged for the past few months and I can not find any customer service information to reach out to. What do I do about this? Do I call my bank and have them consider it fraud for the unauthorized charges?
Seejay1964
4 months agoExplorer | Level 4
Hi jsjones ,
as you can see from the above posts, https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291 Walter thanked me for having posted a screenshot of my current account status, then he must have contacted Nancy from Support directly. She then mailed me directly and resolved my problem.
Have a good one
seejay1964
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