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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

baltmann's avatar
baltmann
Explorer | Level 4

Same story here. Different browser, Different payment methods. Cleared browser cache. Time to look for an alternate cloud solution.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey baltmann, thanks for posting here! 


Since you've already tried a few troubleshooting steps, would it be okay for me to reach out internally, in order for us to investigate there? 

 

Let me know!

  • baltmann's avatar
    baltmann
    Explorer | Level 4
    6 months ago

    Yes, go ahead.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey baltmann and gesietta42, I just sent you both an email, so we'll continue investigating the issue there.

       

      Cheers!

  • gesietta42's avatar
    gesietta42
    New member | Level 2
    6 months ago

    I'm having the same issue too. Have tried different browser, clearing cache etc. 

    I would do it via the app, but it only allows for monthly via my Apple account and I want to pay on my business card. 

    Please help! My computer has run out of space and I've been trying to sign up for a plan since yesterday. 

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