We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

MimiSwinton's avatar
MimiSwinton
New member | Level 2
3 months ago

I have a Basic plan, but I was charged. Why?

I need help. I  have a basic plan which means I shouldn't be paying for anything.. Someone managed to get my credit card info and is using it to pay for their dropbox account. I am being charged $18....
Billing
cancellations
Payments
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
MimiSwinton wrote:

I need help. I  have a basic plan which means I shouldn't be paying for anything.. Someone managed to get my credit card info and is using it to pay for their dropbox account.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

 

I dont know what you mean by submit a billing help request. The only tab that opens under ‘submit request’ is ‘other’ and asks me to sign in



About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!