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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Please help!
Dropbox have taken £199 from my account without my knowingly authorising this. I think my husband may have downloaded one file on my phone but other than that, I have not used dropbox for ages and I certainly did not want to start paying for more storage. I am not able to pay my mortgage because I can't seem to get any response from Dropbox themselves and I just need this money back and to leave Dropbox entirely! Please help me
Dropbox have taken £199 from my account without my knowingly authorising this. I think my husband may have downloaded one file on my phone but other than that, I have not used dropbox for ages and I certainly did not want to start paying for more storage. I am not able to pay my mortgage because I can't seem to get any response from Dropbox themselves and I just need this money back and to leave Dropbox entirely! Please help me
Mark
Super User II
Super User IIDid you or your husband give Dropbox your card details? If so you need to contact them and ask for support as the charge is genuine - i.e. you did it. Thankfully due to EU rules you get a 14 day cooling off period.
If, however, you DID NOT give it your card details you need to contact your bank as somebody has cloned the card.
