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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Mark
Super User II
Super User IISo who gave Dropbox your card / PayPal or App Store details? If it wasnt you the issue isnt with Dropbox its your card company - somebody has cloned it.
You need to be contacting them not Dropbox.
Nope, its not a cloning. This is the only issue I'm having with my card. Last month and now exactly one month later. My BIGGEST issue is I CANNOT contact this company!! Why is that so hard? No email replies, no phone number to call. It shouldnt be this hard!
- Rich
vanessafoster wrote:
My BIGGEST issue is I CANNOT contact this company!!
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank/PayPal.
