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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
To whom it may concern,
I have been getting ILLEGALLY billed by dropbox and you are not allowing me to login to cancel or stop the billing. I have sent a ticket and did not get a response. You are ILLEGALLY billing me for an account I do NOT use and I can NOT login to. This account is under an email that does NOT exist yet you keep ILLEGALLY billing me.
The email associated with this account is [removed]
You have been billing me every month and I demand a refund for this asap and I demand you stop FRAUDULENTLY and ILLEGALLY billing my credit card.
Can someone email or contact me at my main verified email which is [removed]? I can NOT login to the account that keeps getting billed (account under [removed])and I can NOT stop the billing. It has been going on for many many months and I can NOT login to it to STOP it and there is NO way for me to call you to cancel it.
Please use my main email [removed] because the email associated with the account ([removed]) you keep billing me is NOT a REAL email it was a mistake and now the account is locked because that email does NOT exist. If you look it was a mistake cause it says gmai.com instead of gmail.com. I demand you give me a full refund for all the months I have been illegally billed for a bad/fake account.
Also STOP BILLING me and CLOSE that account at once.
I have also sent tickets and emailed dropbox and still no response.
Sincerely
[personal information removed per the Community's Guidelines]
Hannah
Dropbox Staff
Dropbox StaffHey ceoworldmarketventures, sorry to see you're having this issue.
You mentioned that you sent an email to our team; do you perhaps have the ticket number of this communication?
