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Forum Discussion

Joanne Wilson's avatar
Joanne Wilson
New member | Level 2
2 months ago

I have been charged £199 when I have a free account

I have been charged £199 for a free account.  It is not linked to my account and when I put the paypal transation number into the chatbox, it says it is not linked to my account - i am therefore going around in circles and there is no-one to speak to.

Billing
cancellations
Payments
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there, Joanne Wilson, thanks for reaching out to us.

     

    If you're not able to locate which account your payment is tied to, can we send you an email?

     

    Once we gather the relevant info, we'll be able to investigate further.

     

    Let me know!

    • Joanne Wilson's avatar
      Joanne Wilson
      New member | Level 2
      2 months ago

       please send me an email - shall i provide this to you here?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        No worries, Joanne, we got it!

         

        I just sent you an email, so we'll continue there. 🙂

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