We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

julie52's avatar
julie52
Explorer | Level 3
2 years ago

I have upgraded my storage plan l and yet am still being told that I need to upgrade.

I have upgraded my storage plan to a 2TB under my Gmail address. I am still receiving messages under my other email address to say that I need to upgrade. I have made 3 payments from PayPal and yet a...
Billing
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, julie52, welcome to our Community! 

 

Let me make sure that we are on the same page here: it seems you have a paid 2TB account under your email address, however you keep receiving messages to your other email address, asking you to upgrade. 

 

Is the Dropbox account linked to the second email address a paid one? You can check the account's plan page -provided that you have access to the account- and check. Let me know more. 

 

Keep me posted, and we'll take it from there!

  • julie52's avatar
    julie52
    Explorer | Level 3
    2 years ago

    Thanks Megan.

    Dropbox Basic
    • 2 GB of cloud storage
    • All files live locally
    • Sync across only 3 devices

    This is my current plan with the other email address……I don’t know where to go from here. Thanks again Julie

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!