I haven't received my Samsung promotional space?

I cannot find the promotion email in my email box. can dropbox resend me the email?

I have a Note Edge purchased in April'2015. I haven't received Free Space yet. Please help.

Ao término da promoção. Se estiver com meu espaço completamente cheio, o que ocorrerá com meus arquivos?

Caso eu delete algum arquivo com o espaço total cheio, poderei usar esse espaço novamente ou ele não poderá ser usado?

Nada vai acontecer com seus arquivos. Você não será capaz de sincronizar até que você esteja para trás abaixo de sua cota. Seus arquivos ainda estará acessível.

Se você excluir arquivos suficiente para voltar abaixo de sua cota, você será capaz de adicionar mais arquivos novamente.

I didn´t receive my 48GB, I have over 34 people who I have invited to dropbox and they have install dropbox. I have earned 86.7GB of space  if you remove this 48 gb I start of with less than I had for my account which was created sep 2011

new account size 23gb

so looking into my account and looked at space earned in account and it list all 34 users installed and using dropbox where is my space earned gone ??

also only had this Samsung Galaxy s5 bought 2nd hand 12 months ago

thanks for any help

Darren

I didn´t receive my 48GB ... if you remove this 48 gb I start of with less than I had for my account

Which is it? Did you receive 48GB through a Samsung promotion that is now expired and being removed, or did you not receive the space at all?

I have over 34 people who I have invited to dropbox and they have install dropbox. I have earned 86.7GB of space

The most space that you can earn through referrals as a Basic user is 16GB (32 referrals X 500MB each). You can continue to refer more people, but you don't get any bonus space after 32. Nearly all other bonus space you can earn is time limited (some exceptions include the 3GB from Camera Uploads and the Getting Started space).

also only had this Samsung Galaxy s5 bought 2nd hand 12 months ago

Look at the possible reasons for not receiving a bonus, as listed on the following page. You might want to take note of the one that states the device must be brand new.

• https://www.dropbox.com/help/4223

Rich R.

I didn´t receive my 48GB ... if you remove this 48 gb I start of with less than I had for my account

Which is it? Did you receive 48GB through a Samsung promotion that is now expired and being removed, or did you not receive the space at all?

Hi Rich R

thanks for the quick response  no I did not receive the space 48gb

thanks for your help

Then my best guess is that you didn't receive it because your device was purchased second hand. Review the link that I posted with other possible explanations and failing that, contact Support.

I have got a new Samsung Note.  I went into Dropbox for the first time and it said I was eligible for 50gb of space.   I had trouble logging into the account and closed the sign in page down.

I later had a successful sign in but it has not given me the extra 50gb of space. 

When my 2 year of Samsung 48 GB bonus expires, can I buy a new Samsung device and start up a new 2 years of 48 GB?