Forum Discussion

Vikki G's avatar
Vikki G
New member | Level 1
3 days ago

I paid for a subscription but I'm still running low on storage.

Had an email stating drop box had been down graded, used the link in email to upgrade (used a different card and verified on mobile app, as there was no capacity to update billing information on my a...
Billing
Storage space
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Hey Vikki G, let's jump right into this!

Did you upgrade your account directly through our website or from the app on your phone?

If you used our website, do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from? 

I'm suggesting that, just to make sure you didn't upgrade the wrong account.

Feel free to send me a screenshot of your account's plan page too.

Thanks a bunch! 

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