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I paid for a subscription but I'm still running low on storage.
Had an email stating drop box had been down graded, used the link in email to upgrade (used a different card and verified on mobile app, as there was no capacity to update billing information on my a...
Thank you,
I upgraded on my desktop computer, via the email link. After the bank details were entered (again, not the same details as on billing page) I was asked via the website to verify the payment with the bank which was done on the app (on mobile phone) as soon as it was verified via the banking up the page said success and went back to the home page. I did not receive an confirmation email.
There is no transaction code showing at present as it was paid via visa credit card this morning but it is showing a payment of £95.88 has been successful.
See below screenshot of the account plan page
Megan
Dropbox Staff
Dropbox StaffHey Vikki G, if the billing info you see when accessing your account online isn't the same, then I'm guessing you might have upgraded a different Dropbox account.
Since this is related to sensitive billing info, can I send you an email, in order for us to investigate further?
Of course, could you please email me at [email removed as per Community Guidelines] but also cc [email removed as per Community Guidelines] .He is the bill payer and my employer. Thank you
