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Forum Discussion
I paid for an upgrade but I'm still on the Basic plan
Paid for the Dropbox Plus upgrade but still on basic plan
Paid in answer to warning message on Iphone
Paid via PayPay Transaction id [Removed as per Community Guidelines]
on 11th January 2025
I have not seen an invoice but PayPal shows Invoice id [Removed as per Community Guidelines]
Hi Jay, Problem solved by logging in using my Gmail account instead of btinternet.
Hi Jay, Problem solved by logging in using my Gmail account instead of btinternet.
- T_theresa_A
Community Manager
Hi Tony P and welcome to the Dropbox Community! 😊 I’m so happy to see that you successfully upgraded your account with the help of our amazing Jay. 🎉🙌
On a different note, I’m Theresa, a Community Manager here at Dropbox HQ. 🏢 I love hearing all the creative ways our Community members are using Dropbox. 💡 If you’re up for it, I’d love to learn how you use Dropbox and what inspired you to upgrade. 🚀✨
Who knows, we might even be able to share some great tips on how to maximize your Dropbox account. 📂🔧
Looking forward to hearing from you.
T 😸 (Dropbox Community Manager)
Nothing on that page. Upgraded via mail waning message on mobile phone so presumably via website. Didn't use the app.
- Jay
Dropbox Staff
Thanks for the info. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
