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Lidia Barattelli 's avatar
Lidia Barattelli
New member | Level 1
2 months ago
Solved

I paid my plan last month with Apple, but now I'm downgraded.

Hello, I paid for my subscription last month and yesterday I received an email that says I have been downgraded as my payment is not showing!! I contacted Apple as I paid with them but I can’t contac...
Billing
downgrade
Payments
  • Megan's avatar
    Megan
    2 months ago

    Hey Lidia Barattelli , let's jump right into this! 

    Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps:

    In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.

    Did you receive any type of error while upgrading your account or did Apple send you any kind of confirmation after choosing this trial? 

    Let me know more, and we'll take it from there!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Lidia Barattelli , let's jump right into this! 

Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps:

In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.

Did you receive any type of error while upgrading your account or did Apple send you any kind of confirmation after choosing this trial? 

Let me know more, and we'll take it from there!

  • Lidia Barattelli 's avatar
    Lidia Barattelli
    New member | Level 1
    2 months ago

    Thank you for your quick answer! Your recommendation solved the issue, thank you so much. Dropbox subscription was renewed the moment I restore the purchased. My renewal is annually, should I be doing this every time a renew?
    I really appreciated your help!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Amazing news lidia Barattelli! 🙃

      Your subscription should renew automatically, without any intervention.

      If you have any other issue, I'll always be one step away. Thanks!

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi Lidia Barattelli and welcome to the Dropbox Community. I am delighted to see your issue has been resolved and you are now on your desired Dropbox subscription. 

      My name is Theresa and I am a Community Manager here at Dropbox HQ 👩‍💻. I love to hear all the creative ways our Community members use Dropbox. If you are open to sharing, I would love to know how you use Dropbox or perhaps what's your fave feature? 💫

      You never know we may be able to share some tip and tricks with you to increase productivity or send your feedback to our internal team 🚀. 

      Hope to hear from you soon, 

      T 😺 (Dropbox Community Manager) 

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