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Forum Discussion
I received an email about the discontinuation of the Dropbox Send and Track feature. Is it real?
The email was just sent to my inbox; partly stating:
“After careful consideration, we will be discontinuing Dropbox Send and track as of March 31, 2025. This includes sending files as well as tracking analytics for those files. “
IF THIS WAS INDEED SENT BY DROPBOX; please explain - since I’m paying way too much money to have any of my files deleted!!!
- Walter
Dropbox Staff
Hey Andojovi - thanks for posting on our Community!
I can confirm that this email is a legit email sent by Dropbox to inform you about the discontinuation of the Send and track feature.
That said, note that Dropbox Send and track will be discontinued starting March 31, 2025. After this date, your Send and track files will be stored in the “Send and track” folder on your Dropbox account.
Files that predate February 15, 2024, aren’t auto-copied to the “Send and track” folder. They’ll need to be manually downloaded from the Send and track hub or they’ll be permanently deleted.
Data related to your file links and analytics will be deleted on March 31, 2025.
All Send and track links will be disabled after March 31, but you can reshare the files through Dropbox (without analytics) or through a newly-created DocSend account.
I hope this information helps and please let us know if you have any more questions.
This is the email address in question: (PLEASE DO NOT CLICK ON ANY LINKS)!!
From Dropbox no-reply @ em-s.dropbox.com
Reply To no-reply @ em-s.dropbox.com
I removed the spaces since there was error message saying they could not publish
- Walter
Hey Andojovi - did you get the chance to see my previous response?
Also, note that this email comes from an official Dropbox domain so you shouldn't be worried about clicking on any of its content or opening it normally.
