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Forum Discussion
nairita
14 days agoNew member | Level 1
I subscribed through Google Play, but my plan hasn't been updated.
Hi, I subscribed to dropbox using google play. The money is already deducted, but my plan is not upgraded yet. I was wondering if someone has faced this issue before?
nairita
14 days agoNew member | Level 1
Once I contact support, the chatbot says I should contact google play directly.. guess I have to call support tomorrow during office hours!
Megan
Dropbox Staff
12 days agoHey nairita, let's jump right into this!
Do you see any confirmed payments (with an invoice and receipt) if you follow these steps? Also, what does your plan page report right now?
Let me know more, and we'll take it from there!
- nairita12 days agoNew member | Level 1
Hi Megan,
Thanks so much for helping me out!
Attached is a receipt. Will this work?
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