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nairita's avatar
nairita
New member | Level 1
14 days ago

I subscribed through Google Play, but my plan hasn't been updated.

Hi, I subscribed to dropbox using google play. The money is already deducted, but my plan is not upgraded yet. I was wondering if someone has faced this issue before?
Billing
Dropbox Plus
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 days ago

Hey nairita, let's jump right into this!

Do you see any confirmed payments (with an invoice and receipt) if you follow these steps? Also, what does your plan page report right now?

Let me know more, and we'll take it from there!

nairita's avatar
nairita
New member | Level 1
12 days ago

Hi Megan,

Thanks so much for helping me out!

Attached is a receipt. Will this work?

 

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