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YourPrintableParty's avatar
YourPrintableParty
New member | Level 1
3 months ago

I upgraded plan, but my plan remains the same.

I upgraded my plan to Plus, but I still only have 2GB storage space. Does anybody know how long it takes before the storage updates?
Storage space
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
YourPrintableParty wrote:

I upgraded my plan to Plus, but I still only have 2GB storage space. Does anybody know how long it takes before the storage updates?

Usually instant, but if the payment method was a bank transfer it could take a couple of days for funds to clear.

What was your payment method?

YourPrintableParty's avatar
YourPrintableParty
New member | Level 1
3 months ago

Thank you! I used PayPal.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey YourPrintableParty, let's jump right into this!

    Is it possible that you're paying for a different Dropbox account than the one you mainly use?

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    Would it be OK with you if we sent you an email to have a further look internally?

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

    • YourPrintableParty's avatar
      YourPrintableParty
      New member | Level 1
      3 months ago

      Yes, I have the receipt for the upgrade on this account! Yes, please, send me an email.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        I just sent you the email YourPrintableParty!

        I'll see you there, thanks!

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