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Forum Discussion

LetsDesign's avatar
LetsDesign
Explorer | Level 3
9 months ago

I want to cancel a subscription but can't access old email

I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
Billing
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
tscheinblum wrote:

I have an old subscription from a previous company that I cannot cancel.  2FA is on and I no longer have access to the email address associated with the account.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

tscheinblum's avatar
tscheinblum
Explorer | Level 4
6 months ago
Hi Rich, I submitted the help request on Monday following your instructions but still haven't received a response. Is there another way to get in touch with customer support? Thank you.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey tscheinblum - did you get  a ticket ID by any chance?

     

    If so, please share it with us here so that we can look it up in our system. 

    • tscheinblum's avatar
      tscheinblum
      Explorer | Level 4
      6 months ago

      Hi Walter, no ticket number is given when submitting through the help site following Rich's instructions. I just tried it again to double check. I did provide my email associated with this profile and my work email I can no longer access [personal information removed per the Community's Guidelines] in the submissions in case you can search for it that way? Thanks.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        I was able to find two tickets in our system that are associated with the email address on your Community profile. Do you have access to that email address tscheinblum ?

         

        If so, you can look in your inbox for your tickets and if you can't find them, check your spam/junk folder as well.

         

        If you still can't find your tickets, let me know here and I'll send you an email from my end to investigate further. 

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