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Forum Discussion
Is there a way to cancel recurring subscription and still keep subscription I paid for?
I just paid for a year of DropBox Plus. I see that the "subscription" is poised to bill me automatically one year from today. Is there a way to cancel the recurring portion so it doesn't auto bill me and I forget to have funds in my account or something? The only thing I'm seeing is cancel the subscription (which I already paid for) which reverts me down to the basic package again.
Also what happens if my data is over the basic package (2.25 GB) when the subscription runs out? Is all my data deleted or do they save it until I can repurchase?
- Megan
Dropbox Staff
Hi Sabsal01, let's jump right into this!
If you choose to cancel your plan now, you will essentially cancel the automatic renewal but keep your subscription active until then.
As for your account's content: Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files.
If you need more info, I'm here! 😀
