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Forum Discussion
I want to cancel a subscription but can't access old email
I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
Hello,
My personal credit card was used for a different work dropbox account. I have left the company and no longer have access to my dropbox account (2-step requires email authorization and I am not talking to former company). I am still getting monthly dropbox payments and I need help stopping them without cancelling my credit card.
Dropbox support Chat has not been helpful. It is only showing me which account my credit card billing with 12 character ID is associated with.
Rich
Super User II
Super User II
helpmeplease08 wrote:
My personal credit card was used for a different work dropbox account. ... I am still getting monthly dropbox payments and I need help stopping them ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
They require a sign-in to access support - which is my issue, as I am unable to sign into the account that is using my credit card for billing.
- Hannah
Dropbox Staff
Hey helpmeplease08, no need to sign in to your account to access support for billing issues.
You'll just need to follow Rich's steps above and then:
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
