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Forum Discussion
Can't access my subscription account
Im currently logged in to my 2nd account but i have a subscription (currently in 30 days free trial) account that i want access to, cant find the mail to it because when i signed the mail i probably spelled it wrong sadly..
i cannot do the search for payment thing to find the mail since it havent charged anything because of the 30 days trial.
Can somebody help me find it? ^^
Hey sebster, thanks for joining our Community.
I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.
Do you remember if you put in your billing info, when you opted for the trial?
If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.
Let me know if you have any questions.
- Hannah
Dropbox Staff
Hey sebster, thanks for joining our Community.
I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.
Do you remember if you put in your billing info, when you opted for the trial?
If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.
Let me know if you have any questions.
- Yea sadly i have to do that…
I solution I may suggest that if you track your history of the browser, maybe there you will find your email from you which signup and the email of billing address and info. Hope this helps you and resolve your problem.
