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Forum Discussion
I was on a Plus account, but now I'm on Basic after an admin removed me from the team
Hi I have with my Apple account, made a Dropbox account. I payed upfrontfor Plus in january. Everything went well. Last week i was added from a Company where i work freelance to business. My ...
Jay
Dropbox Staff
Dropbox StaffHi Jvh123, thanks for bringing this to our attention.
As it sounds like you merged your Dropbox account with a Dropbox Business team, this means that your subscription was cancelled and a pro-rated refund was made.
You should be able to see the refund amount on this page on your account.
When the admin converted your account back to a personal plan away from the team, you would return to a Basic plan. You'll need to upgrade to your Plus plan again manually.
If you need any further assistance, please let me know!
I know.
I’m back on basic. If I look into my Apple account i have on my e-mail that is linked to Dropbox still a payed us account till 01/25.
But i remain basic if i login on dropbox. If i choose option to upgrade: It says ‘ It seems that my Apple id is already paying for another Dropbox’
So I Apple id says:
Still active, Dropbox says inactive and basic. And there is the error.
Help me out, normally i could live chat because i pay… But Dropbox says I’m basic, and I’m not!
I’m back on basic. If I look into my Apple account i have on my e-mail that is linked to Dropbox still a payed us account till 01/25.
But i remain basic if i login on dropbox. If i choose option to upgrade: It says ‘ It seems that my Apple id is already paying for another Dropbox’
So I Apple id says:
Still active, Dropbox says inactive and basic. And there is the error.
Help me out, normally i could live chat because i pay… But Dropbox says I’m basic, and I’m not!
- Jay
Thanks for the info, have you tried contacting Apple directly to see if they're able to cancel or refund the subscription from their end?
- The problem is not at Apple. But at Dropbox.
Why i should ask Apple a refund, seen the problem is at Dropbox?
Everything worked until i was added to a business account, by another one.
You should restore my purchase and look why i get error409- Jay
As this is related to sensitive billing info, you can contact our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. Don't choose the option for Apple and instead enter your normal billing info in order to submit a ticket.
