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megs123's avatar
megs123
New member | Level 2
4 months ago

I'm being charged monthly for an account I've never used.

Hi Everyone, I was volunteering full time for over a year for a local Not For Profit which I loved but had to leave when things became too strained financially & I've only just discovered that sinc...
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
megs123 wrote:

... is there any way that the money can be recouped?

Typically, Dropbox subscriptions are non-refundable. Maybe if you try contacting support they'll consider a refund if it's a very recent charge, but I wouldn't count on it.

 

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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