Forum Discussion

Emmie Clarke's avatar
Emmie Clarke
New member | Level 1
9 days ago

I'm concerned I might be charged after a free trial of the Dropbox Essentials plan

I am concerned with the status of my Dropbox account. I am on the basic plan after my free trial of the Dropbox essentials but I am concerned that I am going to be charge when I have the 199.99 in my...
Dropbox Basic
dropbox essentials
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 days ago
Emmie Clarke wrote:

Please could someone confirm that I wont be charged anything?

Take a look at your Plan page. If it says you're on the Basic plan, you won't be charged.

  • Emmie Clarke's avatar
    Emmie Clarke
    New member | Level 1
    9 days ago

    It says I am , but I have had multiple emails saying they have tried to charge my account 199 even though I was on a free trial. I'

    m just super concerned that I will be charged.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Are the emails coming to the email address that's associated with your account that's on the Basic plan Emmie Clarke? 

      • Emmie Clarke's avatar
        Emmie Clarke
        New member | Level 1
        9 days ago

        Yes they are

         

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