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Forum Discussion
I'm concerned I might be charged after a free trial of the Dropbox Essentials plan
I am concerned with the status of my Dropbox account. I am on the basic plan after my free trial of the Dropbox essentials but I am concerned that I am going to be charge when I have the 199.99 in my...
It says I am , but I have had multiple emails saying they have tried to charge my account 199 even though I was on a free trial. I'
m just super concerned that I will be charged.
Walter
Dropbox Staff
Dropbox StaffAre the emails coming to the email address that's associated with your account that's on the Basic plan Emmie Clarke?
Yes they are
- Hannah
Hey Emmie Clarke, thanks for the update.
What does the last email you received say? That you've lost access to your trial's features and then prompts you to upgrade?
If so, you don't need to worry, as your account has been downgraded and you will not be charged.
Let us know if the emails continue to come in, though.
Hi
The most recent email I had said
Your free trial of Dropbox Essentials has ended. Sadly we weren't able to charge you for your subscription, so you no longer have access to Dropbox Essentials.
You can upgrade to keep the benefits
Thanks
I am going through the same difficulties. I have received an email regarding my essentials free trial and I am trying to log in to cancel my free trial and I cannot see this account.
please help
- Megan
Hey Kevin Lato, how are you today?
Just to make sure we're aligned: are you signing into the same Dropbox account that received the email?
When you check your account's plan page, what does it report?
Let me know, and we'll take it from there!
