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Forum Discussion
I'm getting billed, even though I only have a Basic account.
I have had the free basic plan for years but I still get billed $21.71 each month. There is no where it actually lets me contact support
- Rich
Super User II
kpadilla wrote:
I have had the free basic plan for years but I still get billed $21.71 each month. There is no where it actually lets me contact support
First I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.I need a refund for charges for the last 2 years
That doesn't help. It keeps taking me to find resources and none of it is helpful. I need actual communication with Dropbox
- Rich
kpadilla wrote:
That doesn't help. It keeps taking me to find resources and none of it is helpful. I need actual communication with Dropbox
You need to make sure you're NOT signed in to ANY account when accessing the Support page. If you're signed in, you'll only see the support options available for a free account, which don't allow you to contact Support. This is why I said it's best to use an Incognito or Private browsing session, to make sure you're not signed in.
Follow the steps exactly and you'll be able to contact Support.
