You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Misstery's avatar
Misstery
New member | Level 2
4 months ago

I'm on a Basic plan but being charged £9.99 a month, why?

I barely use Dropbox so I'm on the basic plan but I've recently noticed that my card is being charged £9.99 a month.

 

Why is this? How do I cancel my subscription?

 

Customer service is shocking!

 

Thanks,

 

 

Billing
cancellations
FAQ
Payments
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi Misstery, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
     

    This will help me to assist further!

    • Misstery's avatar
      Misstery
      New member | Level 2
      4 months ago

      Hi,

       

      On my statement it says:

      Dropbox DB.TT/CCHELP IE

       

      Does that help?

       

      Thanks,

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for the info, please could you contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!