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coldair's avatar
coldair
Explorer | Level 4
8 months ago

I'm paying for a subscription but I can't contact support

can't get help either. you have to be a paying customer to talk to a real person but we are taking your money but not making you a paying customer  Been paying for years but nothing showing in ...
Account Settings
Billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey coldair, thanks for posting to our Community.

 

It sounds like you're probably signed in to an account that is not your paid one.

 

Can you let us know more about your issue? 

 

Are you trying to locate the email address associated with your paid account?

 

Any additional details you can give us, would be really helpful.

 

Thanks.

  • coldair's avatar
    coldair
    Explorer | Level 4
    8 months ago

    my email addresses are [removed] and [removed] my last paid PP transaction  is Transaction ID
    [removed]

     

    [personal info removed per the Dropbox Community Guidelines]

  • coldair's avatar
    coldair
    Explorer | Level 4
    8 months ago

    how can I tell if I have another account? 

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