You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

coldair's avatar
coldair
Explorer | Level 4
4 months ago

I'm paying for a subscription but I can't contact support

can't get help either. you have to be a paying customer to talk to a real person but we are taking your money but not making you a paying customer  Been paying for years but nothing showing in ...
Account Settings
Billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey coldair, thanks for posting to our Community.

 

It sounds like you're probably signed in to an account that is not your paid one.

 

Can you let us know more about your issue? 

 

Are you trying to locate the email address associated with your paid account?

 

Any additional details you can give us, would be really helpful.

 

Thanks.

coldair's avatar
coldair
Explorer | Level 4
4 months ago

how can I tell if I have another account? 

About Plans and Subscriptions

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