We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DrRegalX5's avatar
DrRegalX5
New member | Level 2
2 months ago

I'm unable to upgrade my account, why?

Hello,   I am trying to upgrade my account. I click on the option Essentials for monthly. However, Dropbox is constantly saying I need to go in. I am already logged in. I tried logging into my ac...
Billing
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    2 months ago

    If there isn't a quota, then it could mean that your team is in a locked state. You'll need to follow these steps to leave the team, and then you should return to a Basic plan, allowing you to upgrade to an Essentials plan.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi DrRegalX5, thanks for bringing this to our attention.

 

Could you confirm what plan and quota you're seeing on this page your account?

 

This will help me to assist further!

DrRegalX5's avatar
DrRegalX5
New member | Level 2
2 months ago

The page shows plans for Plus, Essentials, Business, and Business Plus. It should Essentials for $19.99 per month, and that is the plan that I was trying to purchase.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    DrRegalX5 wrote:

    The page shows plans for Plus, Essentials, Business, and Business Plus. It should Essentials for $19.99 per month, and that is the plan that I was trying to purchase.

    I think Jay is referring to the current plan that you're on, as displayed on the page he linked to. Not the plan you're trying to upgrade to.

     

    For instance, does the page say you're on a Basic plan, or does it perhaps say you're on some other type of plan, such as Business, where you wouldn't be able to upgrade your account? Provide a screenshot if you can, being sure to mask any private information.

     

     

     

     

    • DrRegalX5's avatar
      DrRegalX5
      New member | Level 2
      2 months ago

      Rich Jay 

       

      Thanks for correcting me Rich. 

       

      The page shows Dropbox Advanced (trial ended). There is not a quota. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 months ago
        DrRegalX5 wrote:

        The page shows Dropbox Advanced (trial ended).

        That's likely the reason. You're still on a Business Advanced account. You can't upgrade to an Essentials account as you're already on a higher level account. Jay will need to tell you how to proceed.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!