Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆
Forum Discussion
"Issue with the period subscription" while trying to upgrade from trial.
Dear,
I tried with tree different cards to confirm my subscription but it failed each time regarding an "issue with the period subscription" message issued by the Dropbox application event after the credit card transaction was launched and approved by the stakeholders of the card.
My trial period ends on Jan 22nd 2025 it would be nice to have a feedback asap
Regards
Genevieve
- Megan
Dropbox Staff
Hey genevieveplatteau, welcome to our Community!
Just to confirm, it sounds like you're trying to upgrade your trial but encounter an error each time-does that sound right? If not, feel free to clarify further.
What is the current trial you're on? Also, did you start your trial directly using the Dropbox website, or through Apple/Google?
If you're using our website to upgrade, could you try accessing it through a different browser, and let me know if you experience the same issue?
Keep me posted!
