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Forum Discussion
"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, understandably the upload time it gives me is sizable which is fine, but four times now the upload has stalled with a message of "You seem to be having internet issues. Hang tight and we’ll resume your upload once you reconnect." despite not actually having any Internet issues as every other site is cooperating fine, and even if I leave the tab open for a while there's no further progress on the upload. Have never had this issue with large uploads to Google Drive or YouTube, etc. Tried signing out and in as well. Any particular fix for this beyond just using a different service besides Dropbox instead? Thanks!
Hi Everybody,
Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.
Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.
Regards,
Ben
Same issues, newly upgraded just today, will be canceling service tomorrow if this persist!
Dropbox, are you fixing this?
- Walter
Dropbox Staff
Hey dantol86, sorry to hear you're still having issues with this.
Could you please clear your browser's cache or try an incognito window with no plugins or extensions running and let us know if you notice any difference?
Have you also tried rebooting your internet router and computer(s) since you first noticed this?
- Hannah
Hey blackandwhitedoggo, thanks for bringing this to our attention.
Since there are no actual internet issues and your upload is well under the web upload limit, this might be a browser issue.
Can you try uploading your file again using a different browser or a private browsing window and let us know if that helps?Thanks!
I am having this same problem as of 9/13/23. I am having this problem with single .MP3 files - so, very small files.
I believe it is an internet provider issue as the problem persists in Google Chrome on my home computer but there are nor problems at all on Chrome at my office work computer in a different zipcode with a different internet provider.
Please fix this ASAP as the problem is making using Dropbox at a home useless and impossible.
Thank you.
Hi
Has there been any resolution to this issue ?
I am encountering the self same issue on an older Android box using google chrome.
File starts to upload, gets to about 1 minute left then the message appears and then it 's stuck.
Tried using firefox and that doesnt even let me load a file.
Private/incognito mode works insofar that it will upload the file but the error message appears quicker.
On the Windows platform it works.
thanks in advance
ced
Hannah
They vary between 1 - 2 Gb.
Regards
Ced
I've also been having the same issue when I'm uploading a file, and the "You seem to be having internet issues" error pop-up appears after a minute. This has been happening for a couple of days. Also, I've tried different web browsers and tried both my strong g wifi and connecting the ethernet cable. I'm trying to upload files that are large like 49 GB which is under the 50 GB upload limit.
- Hannah
Thanks for the update, Ced and GPF Campaigns.
Have either of you tried to use the Dropbox desktop app for your uploads instead?
I have not tried it, but I will tomorrow. Seems strange that after 10 years of DB business account with 3.5tb files saves, suddenly I'm having this issue and so are others. No issues with OneDrive or Google drive.
Hi Hannah
Apologies for the delay. As stated previously, there is no issue on the Windows platform, iit works fine.
Its just lately on Android that this issue now occurs. The dropbox app does not work on my device as i suspect that the version of Android is ttoo old and an upgrade is not possible.
Best regards
Ced
- Megan
Hi William F.7, thanks for posting here today!
You mentioned that you've tried using different browsers. Do you notice the same behavior on all of them?
Also, do you notice this when you try to upload specific content, or with all of them?
Let me know more!
I started to have the same issues recently as well after using dropbox for a few years without issue - checked and it is not internet issue. I can only upload video that are less than 6-7 minutes long that takes less than 15 seconds to upload under very high speed 5G internet - it seems to be a recent issue but without any solutions in sight...
- Walter
Hey Joannewong121, sorry to hear you're having issues with this.
Have you cleared your browser's cache or tried another browser since you first noticed this?
If you did and this persists, you could also try rebooting your computer and internet router as well.
In any case, please keep us posted, Joanne.
- Thanks, I also did all of that - reboot router, restart phone (the upload is via mobile as the document for upload is in the phone), tried to use different browsers (chrome, safari) and same error occurred
Having the same problem, tried all the supposed fixes. Seems like a code issue...
