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Forum Discussion
I've lost access to my Dropbox account and email address and I can't cancel my plan.
I am trying to remove billing for a Dropbox account that I have lost access to both the account and the email address it is linked to. I am currently paying for a premium product that I no longer hav...
Yes, that's right - I would like to cancel the service. I upgraded the account through dropbox.com originally.
Nancy
Dropbox Staff
Dropbox StaffThanks for confirming, Ben46. In this case, please follow these exact steps to log a ticket with our support team.
When doing so, make sure you’re NOT logged in to ANY Dropbox account, so that your ticket ends up in the correct queue and our support team picks it up. You can send me your ticket number here afterwards.
Let me know if you face any trouble though.
That form previously responded with an error. I have submitted it again and it says it has now submitted, but because it only accepts the Dropbox account email, not a contact email, I will not receive any updates. Do I just assume action has been taken? Because as above, I have lost access to the email account.
- Jay
Hi Ben46, it sounds like you signed into your Dropbox account, if you weren't given an option to enter your email.
Please could you try again and make sure you're not signed in when submitting your query, and to be safe, enter your contact email in both fields, and then mention your inaccessible email in the 'Description' field later.
No, that's not what I said. I said I no longer have access to the email account that is associated to the Dropbox account, so I won't/haven't received the ticket reference, or any subsequent emails.
