Forum Discussion

Platinum1's avatar
Platinum1
New member | Level 1
23 days ago

My card was charged for an upgrade but I'm still on the Basic plan

My card was debited and I still dont see anymore then basic on my dropbox. Any idea?

Billing
Payments
upgrades
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      23 days ago

      Sure thing Platinum1 - you've got an email from me, so please take a look at your inbox and we'll take it from there. 

  • Platinum1's avatar
    Platinum1
    New member | Level 1
    23 days ago

    When I click on subscriptions, it shows "Drop Box Professional" Renews on Feb 13th? But only 2gb on my home page

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      23 days ago

      I see, thanks for the clarification Platinum1 - much appreciated.

      In that case, may we reach out via email to have a further look internally at this point? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    23 days ago

    Hi Platinum1 - sorry to hear about this.

    Do you happen to have another Dropbox account that's associated with another email address of yours perhaps?

    If you used a credit/debit card directly on the Dropbox site, have you tried using our self-served look-up tool to confirm that you upgraded the correct account?

    Let me know if that helps and we'll take it from there. 

     

     

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