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Forum Discussion
My debit card is being charged and I want to cancel the subscription, but all my accounts are free
I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel. I have had no luck in finding any cancelation button or customer support service to get in contact with. Please advise.
- Rich
Super User II
Sarah carrier wrote:
I am being charged on my debit card ... All accounts that I have say there is no plan linked to them ...
Use the credit card lookup tool to identify the account you're being charged for.
Same here. Been billed for months for a free (basic) plan..
- Nancy
Dropbox Staff
Hey Chrissy_72! Thanks for posting on this thread.
The charges that you keep receiving, do they seem to be direct Dropbox payments or in-app ones (from Google Play/iTunes)?
Thanks Rich
I tried to use the credit card tool, but my bank statement does not have the 12 digit ID number they're asking for. It just says Dropbox JSDS and my credit card number....
any other advice on how to get help - it's been impossible so far
- Hannah
Hey Sarah carrier , thanks for reaching out to the Dropbox Community.
If you use the tool that Rich mentioned and you find that it's an account you cannot access, please let us know, so we can assist you in cancelling it.
There are no associated accounts with [removed per the Dropbox Community Guidelines]. I know I canceled the subscription months back. I would like a refund and make sure this is canceled.
- Hannah
Thanks for the update, Sarah.
Can I send you an email, so we can look into this internally?
HI Sarah. I have this exact problem and I'm really struggling to find help. Did you come right?
- Jay
Hi @Berneen, thanks for the message.
Could you try to contact the support team directly using these steps I provided?
I have been billed by DropBox for an account that has no login details. I have provided the credit card details (even though they debited it), together with the previous card's details (apparently where my login might be hidden). All I get is "we can't find an account attached to your email". I have sent many personal emails, corresponded with Jimmy and still no solution. Does anyone know an actual human who can take control of this error. I cannot get this debit reversed - which is tantamount to paying for something that cannot be provided.
Thanks Walter
My ticket number is 24292893. I was dealing with Jimmy before he disappeared.
Thanks for your help.
- Walter
Thanks for the ticket ID Berneen
I can see that Jimmy provided you with an update on your ticket on the 30th of September and since there was no update for some time on that ticket, the ticket was automatically closed by our system.
Would you like me to open a new ticket for you from my end perhaps?
