You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Kat Hale's avatar
Kat Hale
New member | Level 2
2 months ago

My Dropbox has been downgraded although I'm still paying through PayPal

Hi Everyone,   My PayPal is still paying for my dropbox subscription (I have an Paypal transaction ID from the 25th Sept) but I have been downgraded to 2GB basic account. I can't get through to a...
Billing
downgrade
Payments
Kat Hale's avatar
Kat Hale
New member | Level 2

Hi Hannah,

 

I've had the dropbox subscription since 2020 and I only have one account and one email. I spent all last week trying to sort this. I'm really not happy because since I've paid and have the transaction ID from Paypal for sept 25th I can't access.

 

I would like this refunding for the last month since Sept, because I actually don't have the 2TB. My work colleagues are having to send me bits from Dropbox. The only messaging I could do that wasn't bots (that kept sending me to billing request forms I couldn't access, because my subscription was 'basic') was to sales reps.

 

Whom I did screen grabs of the ID transaction and the back my dropbox is only 2GB but nothing has come of any of it because there's no direct contact. Because I don't pay for a subscription as the online accounts would read. Even though my PayPal is still paying. 

 

I would really appreciate your help accessing again and also a refund being I'm a freelancer and have paid for years and have not been able to access or add anything on this current job for the last 2 weeks. 

 

Also there's an issue with when this happens as being suddenly downgraded to basic means you can't access a lot of the help centre. Or send an email about this. Sorry to be grouchy but this has been a pain for the last few weeks. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the update, Kat, I totally understand where you're coming from.

 

I just sent you an email, so we can search for the charge and see how we can go about it.

 

Just reply when you have a chance.

 

Thanks.

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