Forum Discussion

anadvani's avatar
anadvani
New member | Level 1
5 days ago

Need to cancel a subscription for an account I can no longer access

Hi,  I need to cancel my subscription because I have lost access to the email id associated with my account. I cannot log in because the 6 digit code goes straight to that email. Can someone help m...
Billing
cancellations
anadvani's avatar
anadvani
New member | Level 1
4 days ago

Oh, I was asked to put an email address for the account in the form so I put in that email address, which I no longer have access to. Therefore, I did not get a ticket number because it went to that email. Should I refill the form under an email that I have, that is not associated with my dropbox account? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey anadvani! This is what I would also suggest; please open an incognito window on your browser and, while you’re not logged in to any Dropbox account, log a new ticket with an email address that you can currently access via this page. 

    Feel free to send us your ticket number here after that.

    • anadvani's avatar
      anadvani
      New member | Level 1
      3 days ago
       
       

      Ticket #24791100: Dropbox login issue

      Does this number help? I used my email associated with this account but the account I was charged on is on another email as explained in that ticket. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        Thanks for the ticket number, anadvani, I just replied to you, so I'll see you there!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!